Computer Technician

Roles and responsibilities

• Provide Level 1 and Level 2 technical support to users;

• Diagnose and resolve incidents related to workstations, software, mobile devices, and peripherals;

• Install, configure, and maintain IT equipment (computers, printers, phones, mobile devices, scanners, etc.);

• Participate in the administration and support of Microsoft 365, Entra ID, Active Directory, and Intune environments;

• Manage user accounts and access;

• Contribute to the deployment of equipment and technology projects;

• Participate in the maintenance of network infrastructure and systems;

• Produce and update technical documentation;

• Comply with IT security policies and participate in cybersecurity initiatives;

• Ensure the procurement, tracking, and maintenance of IT equipment inventories;

• Daytime and weekday schedule. There is no in-house 24/7 service;

• Escalate incidents and requests requiring specialized expertise to the appropriate resources;

• Perform all other related tasks.

Required skills

• Technical training in computer science at the vocational or college level (DEP, DEC, AEC);

• 2 to 5 years of relevant experience in information technology and IT support;

• Good knowledge of Office 365, including Outlook, Teams, PowerShell, OneDrive, and SharePoint;

• Knowledge of Azure;

• VPN, DHCP, IP, and DNS;

• Knowledge of VMware/Hyper-V;

• Excellent general IT knowledge: Microsoft systems, office software, telephony, antivirus, networking, etc.;

• Knowledge of cybersecurity;

• Self-reliant, resourceful, and solution-oriented;

• Good at managing priorities and well-organized;

• Strong customer service skills;

• Good communication and interpersonal skills;

• Committed to continuous learning and naturally curious.